Privacy & data

This page is a plain-language summary. The full privacy policy is in flight as we move from Ring 1 (private invite-only test) to Ring 2 (limited beta).

What we store

• Your intake responses (history, medications, allergies, family history, etc.).
• Any records you upload (PDFs, photos of paper documents, bottle photos).
• A complete recording of the visit (audio and video segments). The encounter transcript is also kept.
• Readings from any device you connect (e.g. Withings BP, scale).
• The clinical assessment, plain-language summary, and follow-up plan generated for you.
• A timestamped audit log of every time someone accessed your record (HIPAA §164.312 audit-control alignment).

Who can see it

Only you, by default. CClinic stores records in a HIPAA-aligned posture with tenant-isolated row-level security per patient. CClinic staff cannot read individual records without one of:

• Your explicit, in-product consent (e.g. for an issue you reported).
• A valid legal subpoena.
• A documented safety incident (suicidal crisis, etc.).

How long we keep it

Active records are retained for 7 years (matching standard medical record retention). Audit-log entries follow the same 7-year cap. You can request deletion at any time — see “Delete my data” below.

Subprocessors

These vendors process your data on our behalf:

• Anthropic — AI model inference (BAA in flight pre-Ring 3).
• ElevenLabs — text-to-speech for the doctor voice.
• Supabase — database + storage. BAA on the Team tier.
• Vercel — hosting + edge. No PHI is logged; logs are scrubbed at the framework level.
• Withings — only the readings you explicitly authorize.

Delete my data

Email support@celesium.ai with the subject line “Delete my CClinic data”. Include your encounter ID and date of birth. We’ll confirm deletion within 7 business days.

Consent flow

Before each visit you’re asked to acknowledge consent for video recording, AI assessment, and data storage. You can withdraw consent at any time after the visit; withdrawal triggers the deletion process above.

Questions? See Contact us.